Chad Moore

Helping teams work better, deliver more, and grow together.

I help creative and technical teams turn complex work into clear plans, strong collaboration, and delivered results.

I bring creative, technical, and stakeholders into alignment around complex work—clarifying priorities, building trust, and creating practical ways of working that keep projects moving. My strength is making space for candid collaboration while helping teams turn ambiguity into clear decisions, shared ownership, and strong results.

Product Mindset Cohort

Led the successful culture change of our IT group of over 500 people so that we could develop and leverage a product mindset to focus on value for users and the business.

Organizational Design

Designed and led a transformational culture and organizational shift from siloed teams to capabilities based structure.

Quarterly Business Review

Led the visual storytelling efforts of how a device lifecycles in our environment so that management and stakeholders understood the complexity and status of work in progress.

Workshop Design & Facilitation

I've created workshops for department wide use to help understand roles and responsibilities and for teams to understand their maturity. These engagements include my consultation so that I can assist teams with planning and executing their chosen improvement activities from the workshop experience.I've also created dozens of bespoke workshops for teams and leaders.

Chad - you did a great job preparing and executing the Azure team norms. This level setting was highly needed and you focused right in on the type of facilitation approach that would engage the team. We left with a team morale boost, in addition!
- Manager, Azure Team

Chad demonstrated Mastery Level Ri in Facilitation through creative storytelling techniques.
- Senior Scrum Master and workshop participant

Visual communication & facilitation

I make sketchnotes, usually with pens and paper or on my iPad. These are handy ways for me to retain and share information as well as facilitate conversations.I also make graphic recordings of events, meetings, talks, and panels. Drawing what I am hearing lets attendees literally see that they are being heard. These large drawings help facilitate conversations, and are also a nice artifact of the conversation.

Testimonials

  • The insights and knowledge (you know a lot about A LOT!) you bring, PLUS your coaching methods are great. You're super open, calm and supportive. That's one of my favorite things about how you approach people and problems. - My manager

  • Your innovation, collaboration and patience when tackling something new. You bring fresh perspectives to things that maybe have been discussed like a million times. It's great perspective and always good ideas. - Manager of Scrum Masters

  • You work best by helping creative people do their best work. - Studio Art Manager

  • I see you as somebody who is always willing to share what you know, and willing to meet people where they are in order to help ease them into growth. - A peer Scrum Master

  • I think the way you engage with people is non-threatening, even when engaging around uncomfortable subject matter. - An Engineering Director

  • What strikes me most is how thoughtful you are, When we are discussing a scenario, it is clear that you have given it a lot of thought and include many perspectives in your considerations. - An Engineering Manager

  • 1 session with Chad helped me reassess and refocus my creative energies, and helped me unlock an incredible piece of music that was waiting to be born! - Private coaching client

  • You created an environment where it was safe and comforting for people like me to speak up. That in itself is the most precious thing IMO. - Product Owner

  • I wanted to send a note to say thank you for all you have done to help with the leadership workshops! We've gotten some great input from the leaders and I know the LDJs have been the key. You are amazing at facilitating them. You know just what to say and when to say it. I learn a new thing every time I watch you. You have been key to the success of the workshops thus far. - My teammate

  • Chad's strong technical aptitude and understanding made for very effective discussions on software requirements and project scope in the work I did, resulting in a highly productive yet reasonable work-load for me. I really appreciated the smooth ramp up into the project that resulted from the always clear and understandable explanations from Chad on how things worked in the environment and what was needed from my work on the project. I had an excellent experience working for Chad in my consulting work and was inspired by his very evident passion for teaching/mentoring and for his desire to help others be their best. - A Developer

  • Our conversations are clarifying what's important to me - Private coaching client

Skills

  • Agile Methodologies

  • Agile Frameworks (Scrum, Kanban, Scrumban)

  • Agile Coaching

  • Coaching

  • Product Thinking

  • Design Thinking

  • Systems Thinking

  • User Research

  • Service Blueprinting

  • Wireframing

  • Proto-Personas

  • Personas and Journey Mapping

  • Presentation Design & Coaching

  • Futures Thinking

  • Improv comedy

  • Writing and performing Sketch comedy

  • Animation (2D & 3D)

  • Web Development

Software

  • Mural

  • Miro

  • Microsoft 365

  • Powerpoint, iaPresenter

  • Illustrator & Photoshop

  • Figma

  • Procreate.app

  • Jira & Confluence

  • Basecamp

  • Wordpress

  • Ghost

  • HTML5

  • Python

Contact

If you see something here that interests you, I'd love to hear about your team and how we might work together.

Product Mindset Cohort

The opportunity

Our organization was investing in expanding our Product Mindset across all teams so that we could focus on identifying and delivering value to users and for the business. I was on the team that built the cohort experience and supported our Champions and leadership.

My role

As a Strategist, I participated in a "train the trainer" program. Then, our team spent time to weave in our own diverse product experiences and tailor the program to our organization's specific needs and opportunities.I helped create 8 weeks of topics, examples, exercises, and take-aways.As a Coach, I provided one on one coaching for Champions during the Cohorts and afterwards as well.As a Facilitator, I was a part of the three person coaching team for the first run of the cohort.As a Cohort manager, I was the main coach & facilitator for the second and third cohort.As a Strategist and Workshop designer, I co-created a half-day leadership workshop so that people in management could better understand and support the Cohort Champions.As a Coach, I set up a mentorship program so that Champions could bring others in the organization along.

Outcomes

  • 88% Return on Expectations (combines engagement scores and measures of the predefined expectations and outcomes) for all three cohorts

  • There has been a 77% increase in Cohort members applying a Product Mindset after completing a Cohort as observed by their managers and other stake holders

  • 36 Champions from dozens of teams across six departments of our organization went through the cohort

  • Created reusable Mural templates and facilitation guides

  • Created Champion guide documentation

  • Created Coach and Facilitation guide documentation

  • The Cohort adoption is expanding beyond the Technology groups into our Business areas as well

Thank you so much for all of your work leading the 3rd Product Mindset Cohort! I can truly say that this will improve my product practice as well as GDS and Liberty overall!
- A Portfolio Product Owner

You created an environment where it was safe and comforting for people like me to speak up. That in itself is the most precious thing IMO.
- Product Owner

Organizational Design

The opportunity

The Data Platforms department sought to organize their teams away from technical silos to shared capabilities so that they could reduce redundancy of work and better engage their team to create more business value.

My role

As a strategist, I researched opportunities with Senior Directors and Managers as well as Developers, Product Owners, and Scrum Masters.As a workshop designer and facilitator I leveraged the Culture Canvas format to help define culture, and Co-created a workshop format to help participants understand and brainstorm around the opportunities.As a Coach, I led leaders and team members through the change and followed up after the department made the changes.

Outcomes

  • Three new teams created and staffed from existing employees

  • High workshop and coaching satisfaction scores

  • Reusable workshop templates and facilitation guides operationalized for wider use throughout the organization

Chad provided excellent guidance and leadership around coordinating and facilitating organizational design effort for Data Platforms.
- Director of Engineering, Data Platforms Team

Quarterly Business Review

The opportunity

A group of Product Owners from multiple organizations sought out better ways to tell the intricate story of how a device lifecycles in our environment so that management and stakeholders understood the complexity and status of work in progress.

My role

As a Strategist, I worked with the Product Owners in group meetings and one on one to understand what they needed to communicate.As a Visual Designer, I prototyped various formats for the visuals and worked with them to get consensus and leveraged our companies brand library. I built the visual assets in Adobe Illustrator and segmented them out to use in Powerpoint.As a Presentation designer and coach, I built the Powerpoint deck and coached the presenters on the speaking points and choreography.

Outcomes

  • This visual format is widely adopted for Quarterly Business Reviews and other presentations

  • Other leaders engaged me so that they could improve their visual storytelling with my consultation

  • Created and delivered Illustrator files, powerpoint deck, and icon assets

This is the Gold Standard of how these business reviews should be presented
-General Manager, Global Digital Services